Day Tours & Excursions
Standard day tours (e.g., Sigiriya Day Trip, Kandy City Tour) are subject to the following conditions:
- Full Refund: Cancellations made more than 48 hours before departure.
- 50% Refund: Cancellations made between 24 and 48 hours before departure.
- No Refund: Cancellations made less than 24 hours before departure or "No Show".
Multi-day Packages
Multi-day tour packages including accommodation involve pre-bookings with hotels and have a different policy:
- Full Refund: Cancellations made 15 days or more before arrival (processing fee may apply).
- 50% Refund: Cancellations made 7-14 days before arrival.
- No Refund: Cancellations made less than 7 days before arrival.
Vehicle Rentals & Private Drivers
Booking of private drivers or long-term vehicle rentals:
- Full Refund: Cancellations made 72 hours before the service date.
- Partial Refund: If service is terminated mid-way due to client preference, specific usage rates apply.
- No Refund: Last minute cancellations or failure to utilize the vehicle as booked.
Refund Timeline Process
1. Request
Online form or Email
2. Review
24-48 Hours
3. Processing
3-5 Business Days
4. Credit
Bank Reflection
* Total process usually takes 7-14 business days depending on your local bank.
